![]() To create your case, select the following information to expedite resolution: If you do not find answer to your issue, please open a self-service support case. Refer to the Error Messages section of the FAQs to review the most common errors messages and resolutions. If you received the license key from your company's procurement agent, please ensure the license key is valid and has at least one activation left for registration.Try copying the license key to Notepad before pasting in the registration form to ensure that your browser is not adding any special characters, Make sure that you remove any leading or trailing spaces when pasting or typing the license key during the registration process. Please ensure you are typing or copying the license key correctly.If your license key has expired, you need to purchase a new proofing appointment. License key is valid for 90 days from the date of purchase (not the date of payment). Please ensure your license key has not expired.To resolve some issues prior to creating a self-service case with Exostar: If you use a license key that was issued for a different country than the one that Exostar has in its system for you then you receive an error. Each license key is specific to the country for which it was purchased.Contact your procurement agent for a new license key. If you received a license key from a procurement agent then it is possible there are no registrations available on the license key. Your license key has zero registrations left.Your purchase is valid for 90 days from the date of purchase (not from the date of payment). You will receive error messages when activating your license key for any of the following reasons: What do I do if my license does not work? Please reach out to your UTC contact to submit a new proofing request on your behalf. The proofing request with the associated registration URL has been cancelled due to inactivity of 45 days or more. If the error continues, contact Exostar Customer Support. If you have received this license key from your procurement agent, notify your procurement agent to purchase another license key.Įrror Message: The user account does not exist. You must purchase another Identity Proofing appointment to complete scheduling. Click on the link in the instructions to visit Exostar's Web Store. In order to continue, an additional purchase will be required. Issue: Select UTC License Activation IssueĮrror Message: There are no more licenses available for the license key you entered.Product: Select Identity Proofing Service.If you continue to receive this error, please open a support self-service case. The system did not detect the license key. We suggest you copy the license key to Notepad and then paste the license key rather than typing the information.Įrror Message: License Key: Validation Error. Please enter in the key as it appears with all letters, numbers and dashes and try again. License keys may contain only letters, numbers and a dash. Error message: The license key you entered is not valid.
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